1. Scope
This policy applies to services bought from Rudrev Digital: SEO, Google Ads and Meta Ads management, website development and website maintenance. Your written proposal or invoice states the exact scope, and it applies together with this policy.
2. Free consultations and audits
Consultations and the initial audit are free. There is nothing to refund.
3. Monthly services (SEO, Google Ads, Meta Ads, maintenance)
Monthly plans are billed in advance for the month ahead. You can cancel at any time with 30 days written notice by email. Fees for a month that has already started are not refundable, because the work and reporting for that month begin immediately. If we have not delivered the work listed in your plan for a month, tell us within 7 days and we will complete it or credit the balance.
4. Advertising budgets
Ad spend on Google, Meta, LinkedIn and other platforms is paid by you directly to the platform and is never held by us. Platforms do not refund spend that has already been delivered, and neither do we.
5. Website development projects
Projects are billed in milestones, usually an advance before work starts and the balance on delivery. The advance covers planning and design time already committed and is not refundable once work has started. If a project is cancelled part way, we invoice only for the work completed up to that date and refund any advance above that amount.
6. Results
SEO and paid media depend on search engines, ad platforms, competition and your own website and offer. We do not guarantee specific rankings, traffic, leads or sales, so lack of a particular result is not by itself a reason for a refund.
7. When we will refund
- You were charged twice or charged an amount different from your proposal.
- We could not start the work you paid for, for reasons on our side.
- Work paid for was not delivered and we cannot complete it.
8. How to request a refund
Email info@rudrev.digital with your name, invoice number and reason. We reply within 2 working days and process approved refunds to the original payment method within 7 to 10 working days.
9. Contact us
Rudrev Digital, Shivalik Shilp 2, Opp. ITC Narmada Hotel, Vastrapur, Ahmedabad, Gujarat 380015. Phone and WhatsApp: +91 99744 52425.